Alpha Mate Privacy Policy

1. Introduction

Welcome to Alpha Mate (“Alpha Mate,” “we,” “our,” or “us”), accessible on the web at https://alphamate.app and through the Alpha Mate Android application (com.alphamate.liveparty).

Alpha Mate is a live-streaming, multi-seat voice party room, short video (“Moments” / Reels), and real-time social messaging platform. This Privacy Policy explains how we collect, use, store, transmit, and protect information based strictly on the actual systems implemented in the Alpha Mate application.

By creating an account, signing in, or using Alpha Mate, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use Alpha Mate, we collect and process the following categories of information:

• Account & Authentication Information: Email address, authentication provider details, and Firebase unique user identifier (UID).
• Profile Information: Display name, username, unique Alpha Mate ID, profile avatar URL, bio, date of birth (collected during email sign-up), VIP tier, level/XP progress, social counts, and optional agency/host affiliation tags.
• User-Generated Content: Short videos (Moments/Reels), titles, descriptions, tags, comments, direct/group chat messages, chat media attachments (images, audio, video, documents), stories, and party room cover images.
• Live Streaming & Party Room Data: Room titles, categories, announcements, seat assignments, real-time audio/video WebRTC streams and signaling metadata, active viewer lists, live chat messages, heart/reaction events, and moderation states (mute, kick, block).
• Coins, Diamonds & Transaction Records: In-app Coin and Diamond balances, gift sending/receiving records, VIP purchases, Diamond-to-Coin swap logs, and withdrawal request submissions.
• Device & Technical Information: Push notification tokens (FCM), platform identifier, last active timestamp, browser/device local storage preferences, and system permissions you grant on your device (such as camera, microphone, media storage, and notifications).

Alpha Mate does not request or collect GPS/precise device location, device address book contacts, or third-party advertising identifiers (such as AdMob).

3. Account Registration and Authentication

Alpha Mate uses Firebase Authentication (provided by Google) to register users and manage verified sessions via:

• Google (Gmail) Sign-In: Uses Firebase Google OAuth authentication. Google supplies your verified email address, display name, and profile photo URL, along with a Firebase UID.
• Email & Password Sign-Up: Collects your full name/display name, unique username, email address, date of birth (verified to confirm you are at least 18 years old), selected avatar, and password. Firebase sends a verification email before your account can enter protected app features, and handles password reset emails.

Passwords are processed directly by Firebase Authentication and are stripped before any profile record is saved to our Cloud Firestore database. Apple Sign-In is currently labeled “Coming Soon” and is not active.

4. User Profile Information

Your profile record is stored in Google Cloud Firestore under the users collection. Fields stored may include your unique ID (e.g., AM_XXXXXX), username, display name, email address, avatar URL, bio, date of birth (when provided during email sign-up), verification status, level, XP, VIP tier, active profile frame or honor title, follower/following/like counts, Coin and Diamond balances, push notification metadata, and optional host/coin-agency membership details.

Public profile details (such as your display name, username, unique ID, avatar, bio, level, and VIP badge) are visible to other Alpha Mate users when you interact, host rooms, post Reels, or appear in leaderboards.

5. User-Generated Content

When you upload or send content on Alpha Mate, it is processed as follows:

• Moments / Reels Videos: Video files uploaded to Reels are stored in Cloudflare R2 (media.alphamate.app) via our Cloudflare Workers media API. Reel metadata (title, description, tags, music title, view/like counts, and creator details) and Reel comments are stored in Cloud Firestore (reels and comments). Deleting a Reel removes both its video object from Cloudflare R2 and its Firestore document.
• Chat Messages & Media: Direct and group conversations, text messages, chat requests, and group invitations are stored in Cloud Firestore (chats, chatRequests, groupInvites). Files shared in chat (images, video, audio, or PDF/text files up to 50 MB) are uploaded to Firebase Storage (chatMedia/...).
• Room Cover Images & Stories: Party room cover images (images up to 5 MB) are stored in Firebase Storage (partyRoomCovers/...). Personal stories created in the client may also be cached locally in your browser/device storage.
• Blocked Users: When you block another user, that block record is saved in your users/{uid}/blockedUsers Firestore subcollection.

6. Live Streaming and Party Room Information

To power real-time Solo Live video broadcasts, PK battles, and 4-seat or 8-seat Voice Party Rooms, Alpha Mate processes:

• Room & Presence State: Room titles, categories, announcements, host profile, seat occupancy, microphone mute/speaking indicators, viewer lists, room chat messages, heart reactions, and online presence records stored in Cloud Firestore and synchronized in real time via our WebSocket service (https://api.alphamate.app/ws).
• Real-Time Audio & Video Transmission: Microphone audio and camera video captured from your device are transmitted through WebRTC using Cloudflare Realtime SFU & TURN/STUN (rtc.live.cloudflare.com) and authenticated session APIs on our backend server (https://api.alphamate.app). Audio and video streams are relayed live so participants can see and hear each other in real time; our backend server does not store or archive live voice/video recordings by default.
• Automated Stream Cleanup: A scheduled Firebase Cloud Function (cleanupStaleLiveStreams) runs periodically to deactivate timed-out live streams and remove expired liveStreams session documents.

7. Coins, Diamonds and Transaction Information

Alpha Mate tracks virtual Coins, Diamonds, held Diamonds (pending review), VIP tier upgrades, virtual gift transfers, Diamond-to-Coin conversions, and withdrawal request records.

When you submit a Diamond withdrawal request in the Wallet screen, the application records the requested USD amount, estimated PKR reference value, chosen payout method (JazzCash, EasyPaisa, Bank, or USDT), account title / beneficiary name, account number / IBAN / wallet address, and optional bank name or branch city.

Current Implementation Notice: Wallet recharges and withdrawal submissions in this version of the application are recorded in-app (client state and local storage / Firestore profile balances) for platform accounting and administrative review. Alpha Mate does not currently connect to a live external card-processing or payment-gateway API on its backend server, and does not collect or store raw credit card numbers or banking PINs.

8. Device and Technical Information

We collect or access the following device and technical data strictly to operate core app features:

• Push Notifications (FCM): On Android and supported browsers, Firebase Cloud Messaging generates a device token (pushNotificationToken) along with your platform name and last active timestamp, stored on your user document to deliver live stream, party, reward, and chat alerts.
• Device Permissions (Android): The Android app declares CAMERA, RECORD_AUDIO, MODIFY_AUDIO_SETTINGS, POST_NOTIFICATIONS, INTERNET, ACCESS_NETWORK_STATE, media/storage read permissions for selecting images, videos, or audio files, VIBRATE, and WAKE_LOCK. Camera and microphone are only accessed when you start or join a broadcast or voice seat.
• Local App & Browser Storage: We use localStorage and sessionStorage to maintain active session continuity, preferences, and app state.

9. How We Use Information

We use collected information to create and manage accounts, provide profiles and social features, operate live broadcasts and party rooms, deliver chat and notifications, maintain Coin and Diamond records, prevent fraud and abuse, enforce community rules, troubleshoot technical issues, and improve platform reliability and safety.

10. Data Storage and Third-Party Services

Alpha Mate uses third-party infrastructure providers to operate its services, including Google Firebase Authentication, Cloud Firestore, Firebase Storage, Firebase Cloud Messaging, Cloudflare services for media delivery and real-time communications, and hosting/backend infrastructure. Information is processed by these providers as needed to deliver the features you use and subject to their applicable terms and privacy practices.

11. Data Sharing

We do not sell personal information. Some information is visible to other users as part of public profiles, posts, live rooms, comments, chats, or leaderboards. We may disclose information to infrastructure providers, service operators, or authorities where required to provide the service, protect users, investigate abuse, or comply with law.

12. Data Retention and Security

We retain information for as long as reasonably necessary to provide Alpha Mate, meet operational and legal obligations, resolve disputes, enforce our terms, and protect the platform. We use reasonable technical and organizational measures designed to protect information, but no online system can guarantee absolute security.

13. Your Choices and Permissions

You can manage certain profile details and device permissions through the application and your device settings. You may deny camera, microphone, or notification permissions, but some features that depend on those permissions may not work.

14. Account Deletion

You may request account deletion by contacting support@alphamate.app. The application may provide an in-app deletion process where available. Account deletion may be subject to identity verification and a recovery period described in the application. Certain records may be retained where required by law or for legitimate security and accounting purposes.

15. Children's Privacy

Alpha Mate is strictly intended for individuals aged 18 years and older. Email sign-up requires confirming a date of birth showing you are at least 18 years old.

We do not knowingly permit anyone under 18 years of age to register, stream, participate in party rooms, or use Alpha Mate. If we discover or receive credible notice that an account is operated by someone under 18, we will promptly suspend or remove that account. To report an underage account, contact support@alphamate.app.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technical, or legal changes. Any updated version will be published inside the Alpha Mate application and at https://alphamate.app/privacy-policy with an updated Effective Date at the top of this page. Continued use of Alpha Mate after an updated policy is published constitutes acknowledgment of the revised Privacy Policy.

17. Contact Information

If you have questions about this Privacy Policy, data practices, account deletion, or account recovery, please contact us:

Support & Privacy Email: support@alphamate.app

Official Website: https://alphamate.app/privacy-policy

Application: Alpha Mate (Android Package: com.alphamate.liveparty)